Returns

RETURNS & EXCHANGES

How can I return an item?

If you have received your OlaAspen bed and have not opened the vacuum seal, you may request a return or an exchange for a different size within 14 days of delivery. The bed must remain unopened and in its original vacuum seal. Complete interchangeable covers and any lining kits, blankets or accessories must be unused and in brand-new condition.

Items marked as final sale are not eligible for returns or exchanges.

To start a return or exchange, email hello@olaaspen.com within 14 days of delivery. Please include your order number, the email used for the order and the reason for your request. We will reply with the return instructions.

Unless the item is faulty or your legal rights provide otherwise, return shipping is the customer's responsibility. Once the returned item is received, we will inspect it. If it is unused and in brand-new condition, we will process the refund to the original payment method or arrange the approved exchange. Please allow up to 10 business days for an approved refund to appear on your statement.

Can I return an item once it has been opened?

For hygiene and repackaging reasons, we cannot accept a return if the bed's vacuum seal has been opened or the bed has been used. If you have concerns about the size or condition of your order, please do not open or use the bed. Contact hello@olaaspen.com so our team can advise you.

Can I return an item in store?

OlaAspen currently does not offer in-store returns. All return and exchange requests must be submitted by email to hello@olaaspen.com.

What if my item arrives damaged or faulty?

Please contact hello@olaaspen.com as soon as possible, preferably before opening or using the item, with your order number and photographs of the issue. We will assess the matter and respond in accordance with applicable consumer law.

Can I apply a discount retrospectively?

Discounts cannot be applied retrospectively to orders placed before or after a promotion.